Click the lower link (Share Live Graph) then click generate. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off in upload speed for a few seconds and then returns to normal, and this repeats every. 3 33 256 qam 19 2 139000000 -15. Re: Intermittent "Timing Synchronization failure - Loss of Sync". Then switch the Hub back on and leave ~5 minutes. We would like to show you a description here but the site won’t allow us. 0. 168. Please do let us know how the visit - 5416932RCS Partial Service . . Thank you for replying Carley. 0. on 07-12-2022 21:27. Tudor. Hi, I have the 350mbps package using it with a hub 3 currently. So far having called up and having been told to reboot the router more times that i can count. Wireless is about 260 Down and 26 Up in the same room. The BQM also shows alot of packet loss (red bits). There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. I’m on a hub 3. This immediately improved my systems reliability. I would like to add only my download speed is affected. I've had a look at the network log in my Hub 3 and can see various errors - RCS Partial Service, T3 Timeouts, Sync Failure etc. That happened twice. Hi All, first post here, and its for syc timing errors. 0 hub seems also to have very low range since I get only about 20 Mbps on. Then, try a Hub reset thus. Copy the text in the Direct Link box, beware, there may be more text than you can see. 1;CM-VER=3. Normally it shouldn't affect you because your cables are shielded. Copy the text in the Direct Link box, beware, there may be more text than you can see. Ayisha_B. Constant WiFi dropouts. Yet still getting t3 timeouts . Hub wifi light wireless flickeringHello! I got Virgin Media this month. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. I am making this post to make my conversations with the support agents easier. The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. It is happening several times a day, and is not related to any particular time or internet activity (just random). 3 weeks ago. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi, I have the 350mbps package using it with a hub 3 currently. But a loose connection anywhere between your Hub and the street box would allow noise in. Same Day Partial Service. Setup. 8. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. Mostly in the evening but also occasionally occurs during the day. CM restarted itself while I was at home during the day on Tuesday 8th. . I'm tired of calling customer service to be told "your modem is. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. I need to look at new options as its effecting my work with currently working from home. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. We would like to show you a description here but the site won’t allow us. If no problem is reported power off your hub, check that all cable connections are tight between hub and wall socket and power on. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. When the internet connection drops, modem reboots and internet access is then restored. Hi there! I'd be glad to ensure that this gets looked into further. (see bqm below). The connection from the outside service is a straight run of coax. Options. 3 3558 5346 7 Locked. Would it be possible to look into this for me, thanks. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). Hi . . 0; 0 Kudos Reply. on 18-09-2021 10:22. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Click on the “Networking” tab. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. ARRIS SURFboard SB6190 DOCSIS 3. Rebooted the hub3, switched cables, removed devices etc still the same issue. I even know every word to the call centre because I have had to call that many times. 168. A few weeks ago we had maintenance done in our area. SpeedI have power cycled the Hub, and run it with and without the attenuator. Then sometimes it will just cut off completely and takes about 10mins too come back on. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Power levels have been changed to spec. Re: 1. Virgin Media Packet Loss. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. I’ve either got a good service or no service. Adding up/downstream channel stats. 1;CM-VER=3. Also check for local faults on 0800 561 0061 and make sure all cables and connections are tight and in good condition. 2) Modem -> i get some dropouts on this - looks like the modem is restarting at times. Hello, Connection has been a bit iffy this week (which is unusual). . Switch the Hub off and unplug it from the mains supply for five minutes. Look at the boxnoutside the wall and changed things . On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. . I’m on a hub 3. There was a suggestion of work in my area that day 12am-5am, but it was later this day I. The wifi speeds are good when it works but drops out many many times a day. 1. 4. Open a web browser and go to 192. Schnief. . I did some digging on the Virgin hub logs and found multiple errors for RCS Partial Service, Lost MDD Timeout and No Ranging Response received - T3 time-out. still getting the same issue. The information I’ve read about it. . Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. 3/4) Google/Open DNS -> internet check - more dropouts when Modem looses connection to internet. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent disconnects. Yes it’s not ideal and the hub will act to fix it at some point but don’t lose too much sleep over it. Still having the same issues. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. When i do a speed test on testmy. This is such a pain as it happens at least once every hour. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. Please can you look into this? Network Log Time Priority Description 13/04/2023 10:46 Warning! RCS Partial Service;CM-MAC= 13/04/2023 19:34 Warning. I have intermittent service drops and modem resets. Click on the “> Check router status” button. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. Firmware Version: 1. . Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. Open the Downstream tab. . Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. Joining in. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. I contacted Vir. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. I have a hub 3. We had 2 engineer visits: 1. SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday; Keep losing wifi connection on specific devices in Networking and WiFi yesterday; Problems with broadband - do I need a booster? in Networking and WiFi yesterday; Get WiFi Pods for 5x router or cancel while in 14 days in. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. We custom make partials in house in our state of the art 10,000. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. 4 27 256 qam 10 4 235000000 -8. QuickStart, set up and connections. I. And had one rcs partial service . Options. In response to Bill_Carson. Could you check my router stats. Would it be possible to look into this for me, thanks. on 04-01-2023 19:43. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. . The basics out of the way first: Superhub 3, modem mode. 1 router mode or 192. Call the service status line (0800 5610061) to see if there is a fault in your area. I contacted them through complaints, they responded a. Cables of course checked, hub restarted etc. 0 in modem mode. 2016-11-16 11:56:51. . Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. 1;CM-VER=3. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. on 04-11-2021 23:42. Originally Virgin admitted a network fault, I received a text to say it was sorted, but it’s actually worse. They died. The 3. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. I can have weeks where the connection is fine. . 39. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. My upload remains in the 25-30mbps range. critical. Make sure all cables and connections are tight and secure and not kinked. My in-house network is absolutely fine, it is just the hub and its synchronization issues. ,) piercing the cables. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. You could s etup a Broadband Quality Monitor. 3 40 256 qam 4 5 171000000 6. I've been able to find your account and have ran a flow, which states; We have identified a short-term connectivity issue which may cause intermittent or performance related issues with the customers connection. But your BQM is difficult to interpret. I am going to send you a PM so we can look into this for you. According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time. . 168. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. 1;CM-VER=3. Mark as New; Bookmark this message;. Itermittently all devices will be disconnected with no internet and after a short while will reconnect. Ok, so for at least the past day or 2, I have been having severe internet issues. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. 16 posts · Joined 2012. I've done the usual - reboot hub, check coax connections etc. The cables are new (installed 4 days ago) and relatively short. Nightly dropouts, WiFi and Ethernet, Hub 3. HHI114. So I'm one month into being a Virgin customer, speeds are amazing compared to my previous supply but my connection is definitely not consistent. 0; 10/05/2019 16:13:15: critical: No. Hello EdLeigh92. Click on the “Upstream” tab, copy the text and paste into your reply. It's constantly cutting out. and tells you of more local issues down to. Everything seems to be doing fine except gaming. There is clearly an issue either with the box in my street or my superhub or a combination of the two and it needs to be looked at. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. You may need to be the first to report this fault. Hardware Version: V1. For the past few months I have been experiencing latency, packet loss, and intermittent connection. 0. Options. They are used by your service provider to evaluate the operation of the cable modem. These are the parts I could find, they were screwed into the end on the coaxial cable. Here's the current status of my modem Everything seems to be working okay, and the uncorrectables have stopped for the most part. The tier 1 triage or whatever it is is. 1 modem mode. 1;CM-VER=3. Click on the “Upstream” tab, copy the text and paste into your reply. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. I've seen other posts here and they post there. Hi, this may be a somewhat lengthy post, I'll have to split hub readings from the other day / after a restart today. 70-5 Mbps download speed, paying for 50 Mbps. RCS Partial Service; 12/12/2022 16:07:54. "No Ranging Response received - T3 time-out. VM very slow on reaction and underestimate the situation. Landline via Sipgate. Damaged Wall socket. According to my broadband monitor (I was away for the long weekend) the inter. You could s etup a Broadband Quality Monitor. connected via a cable. . Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. 01-0. The VM is still in router mode (pending task to change to modem mode). The wifi speeds are good when it works but drops out many many times a day. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. Options. Sorry to hear you are having issues with your hub rebooting itself. Shows full signal. and tells you of more local issues down to street cab/ postcode level. But I’ve - 5063990Thanks for coming back to me over private message @joehowe789. Hello, I'm getting terrible ping spikes and multiple errors in the log. 0 hub seems also to have very low range since I get only about 20 Mbps on. mdc999. Tuning in. VM will not dispatch any technicians while an area fault exists. Hi . checked that there is no issue in our local area and the other checks via. on 15-06-2023 17:04. . Hi All, first post here, and its for syc timing errors. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. It monitors your connection 24/7 and provides diagnosis of any. Hello, I'm getting terrible ping spikes and multiple errors in the log. . 0. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. Copy the text in the Direct Link box, beware, there may be more text than you can see. 2: Your broadband connection is working. We would like to show you a description here but the site won’t allow us. Loads of post RS errors when they should be zero. Disconnect all the connections and reconnect to be sure. In addition the connection has dropped completly at times. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. 4 40 256 qam 5 6 1. I set up a BQM last night and the results are unsurprising. 0;. 3. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. High Post RS errors, no ranging response. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Options. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. 3 consecutive days of full service outage. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. . Hopefully someone can suggest a course of action. Check and made levels fine . Please Help !Intermittent Network Drops in Virgin Media Broadband - Seeking Solutions in Networking and WiFi a week ago; High Power Level, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023; High Power, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023Constant disconnections. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. Often with the green light flashing on the router, but not always (not for shorter dropouts). When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. this issues started a few days ago , the internet was cutting out and then coming back. I had Comcast come out 3 times to check my line. Hi there, I'm in the GU52 postcode area. Open a web browser and go to 192. Dave. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. 1. Here is the downstream. 0 (had it for about 7 years) and i encountered an issue where the wifi networks would randomly vanish maybe once a day (even though connection via ethernet is fine) and i would have to restart the Hub to get the wifi networks to show again. Simulacra said: I'm a virgin media customer too. . Ran a dedicated line of RG6 quad shield. We are having issues with our internet frequently suffering high latency (15+) times a day where all apps using the internet will stop working and will inform us our internet connection is unstable. 0. called VM and the automated system said they needed to send a signal to the kit, did. Re: GIG 1 Slow Speed. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). RCS Partial Service;CM-MAC=4**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. 032%. This has been happening many times a day. Here's my network log. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. 0;. I phoned VM Support and they asked me to reset my HUB 3. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. Can you let me know what the next steps are please. called VM and the automated sys. and this happen intermittently. Currently I am facing what is deemed as a "service disconnection" for the past 50mins or so based on their checking tool. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. Hi, long term VM customer, first time poster. 06-05-2023 15:21 - edited 06-05-2023 15:37. There are none in my area. Thanks for the reply. i called and went through the motions of. We've tried rebooting the router and checked router cables. 4. I've restarted the router, and everything - 5073919So I have already had VM techs out twice. 2016-11-16 11:56:51. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. this issues started a few days ago , the internet was cutting out and then coming back. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. Hey Folks. Cheers. net using a wired connection. LAN login Success; 01/01/1970 00:01:35. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Current VM broadband only customer. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. . post and pre RS errors way to high aft Refresh data Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 7. and tells you of more local issues down to street cab/ postcode level. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. Reply. The cables are new (installed 4 days ago) and relatively short. 0 Cable Modem. Now that the maintenance is done I'm having intermittent drop outs and lag. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. For the last two weeks or so, I've been experiencing packet loss and latency issues. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. 1 38 256 qam 4 5 17. The reason I originally thought it was a Ubiquiti issue is that I was initially seeing the UDR report high latency and high packet loss at times and it was showing a disconnect from the ISP when there was no corresponding entry in the Hub 3 logs. Engineer visits constantly postponed. 70-5 Mbps download speed, paying for 50 Mbps. I've reset the modem and unplugged/replugged the cables. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. I called up Virgin support line who paid no attention to. I have intermittent service drops and modem resets. Tudor. Hi, I have recently (christmas week) upgraded my hub 1 to a hub 3 and since this change my internet seems to drop out randomly for no reason what so ever, I'll be in the middle of something on WoW and my connection just drops out of nowhere and my ping skyrockets and then is disconnects me from the game completely, but onmly for around. Cable boxes were replaced. Hope you're well.